TERMS & CONDITIONS

Welcome to ZANOS APPAREL. The terms “we”, “us” and “our” refer to Zanos Apparel AB.

We operate this website and store to provide products and services to you. By accessing our website or purchasing from our store, you agree to these Terms of Service and our related policies.

Nothing in these Terms limits any rights you have under mandatory consumer protection laws.

You must be at least 18 years old, or have permission from a legal guardian, to make purchases from our store.

We aim to display product colours, details and images as accurately as possible.

However, colours and appearance may vary depending on your screen or device settings.

Product descriptions, prices and availability may be updated without notice.

When you place an order, you make an offer to purchase products from ZANOS APPAREL.

A binding purchase agreement is formed when we send your order confirmation.

We reserve the right to cancel an order in cases such as:

• Payment issues
• Suspected fraud
• Incorrect pricing
• Stock or technical errors

If we cancel an order after payment has been made, you will be refunded.

Products are intended for personal use unless otherwise agreed.

Prices are displayed in the currency shown in the store and include VAT where applicable.

Any applicable shipping costs are shown before you complete your purchase.

We accept the payment methods available at checkout, including supported third-party payment providers such as Klarna.

Payments are processed securely by the relevant payment provider.

Orders are normally processed within 1–2 business days, Monday to Friday.

Sweden: 2–5 business days

European Union: 3–7 business days

For Swedish orders, standard shipping is 49 SEK and free standard shipping applies to orders over 599 SEK.

ZANOS may occasionally offer free shipping for a limited promotional period. When such a campaign is active, this will be clearly displayed on our website and at checkout.

Delivery times are estimates. Delays caused by carriers, weather, public holidays or circumstances outside our control may occur.

View our Shipping & Delivery Policy →

When purchasing online, customers generally have a 14 day statutory right of withdrawal under applicable Swedish and EU consumer law.

The withdrawal period normally begins the day after you receive or collect your order.

To exercise your right of withdrawal, contact support@zanosofficial.com and include your order number.

If you use your statutory right of withdrawal, you may be responsible for the return shipping cost where permitted by law and where this has been clearly communicated before purchase.

Refunds are made to the same payment method used for the original purchase.

We may wait to issue the refund until we have received the returned goods or you have provided proof that they have been sent back.

In addition to the statutory right of withdrawal, ZANOS offers a 30 day return period from the date you receive your order.

Returned items must be:

• Unused
• Unwashed
• In original condition
• Returned with original tags

The item may be tried on to assess fit and size, but must not be used beyond what is necessary to evaluate it.

View our Return & Exchange Policy →

For your first order with ZANOS, we offer one free return or one free size exchange.

For future orders, return shipping costs 49 SEK.

If you use our return solution, 49 SEK is deducted from your refund.

Size exchanges within Sweden are free, subject to product availability.

No separate handling or administrative fee is charged for exercising your statutory right of withdrawal.

Approved complaints are always handled free of charge for the customer.

If a product is faulty, damaged or incorrect, you may have the right to make a complaint under the Swedish Consumer Sales Act.

In Sweden, consumers generally have the right to complain about an original defect for up to three years from delivery.

A complaint should be made within a reasonable time after discovering the defect.

If your complaint is approved, ZANOS covers the necessary costs associated with resolving the issue.

Depending on the circumstances, the remedy may include:

• Repair
• Replacement
• Price reduction
• Refund

To submit a complaint, contact support@zanosofficial.com and include your order number, a description of the issue and clear photos of the product.

All website content, including images, logos, graphics, text and other materials, belongs to Zanos Apparel AB or its licensors unless otherwise stated.

Content may not be copied, reproduced or used commercially without permission.

We may use third-party services including payment providers, shipping companies, analytics tools and other service providers.

Their services may be subject to separate terms and privacy policies.

Nothing in this section limits any rights you have against ZANOS under mandatory consumer law.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded under applicable consumer protection law.

To the extent permitted by law, ZANOS is not responsible for indirect or unforeseeable losses that are not caused by our breach of applicable obligations.

Personal data is processed in accordance with our Privacy Policy and applicable data protection law.

View our Privacy Policy →

We may update these Terms when necessary.

The latest version will always be available on our website.

Changes do not limit rights already granted to customers under mandatory law.

These Terms are governed by the laws of Sweden, without limiting any mandatory consumer rights that may apply to customers in another country.

If a dispute cannot be resolved directly with ZANOS, consumers may contact the Swedish National Board for Consumer Disputes (ARN).

ARN is an independent Swedish authority that reviews disputes between consumers and businesses.

Zanos Apparel AB
Långängen 3
417 23 Göteborg
Sweden

Email: support@zanosofficial.com
Organisation number: 559539-8016
VAT number: SE559539801601