RETURNS & EXCHANGES

We want you to feel confident with every ZANOS purchase. If something is not quite right, you may request a return within 30 days of receiving your order.

Items must be unused, unwashed and in their original condition, with all original tags attached.

You may try the item on to check the fit and size, but it must not be used beyond what is necessary to assess it.

Please keep your order number or order confirmation.

Contact ZANOS Support or sign in to your account to request a return.

Once your return has been registered, you will receive instructions on how and where to send the item.

Please do not send a return to any other address than the one provided in the return instructions.

For your first order with ZANOS, we offer one free return or one free size exchange.

This benefit applies to one return or one size exchange connected to your first order.

For returns from future orders, the return shipping cost is 49 SEK.

If you use our return solution, 49 SEK is deducted from your refund.

Size exchanges within Sweden are free, subject to availability.

Size exchanges within Sweden are free.

Contact ZANOS Support to start the exchange.

Your replacement item is sent once the returned item has been received and approved, provided the requested size is available.

When shopping online, customers generally have a 14 day statutory right of withdrawal.

The withdrawal period normally starts the day after you receive or collect your order.

The ZANOS 30 day return policy gives you additional time beyond the statutory withdrawal period.

To exercise your right of withdrawal, you must notify us that you wish to cancel the purchase.

Once we have received and approved your return, the refund will be issued to the same payment method used for the original purchase.

Refunds are normally processed within 10–15 business days, although we usually complete them much sooner.

Your bank or payment provider may require additional processing time before the refund appears in your account.

If an item is faulty, damaged, or you have received the wrong product, please contact ZANOS Support as soon as possible.

Please include your order number, a short description of the issue and clear photos of the item.

Approved claims are free of charge for the customer.

Gift cards cannot be returned.

If a product is covered by a lawful exception to the right of withdrawal, this will be clearly stated on the product page before purchase.