PRIVACY POLICY

INTRODUCTION

ZANOS APPAREL AB operates this website and online store.

When you visit our website, shop with us, contact us or subscribe to our communications, we may collect information about you and how you use our website. We use this information to process orders, provide customer service, improve our website, understand how our services are used and communicate with you.

This Privacy Policy explains what information we collect, how we use it and what rights you have.

COMPANY

ZANOS APPAREL AB is responsible for the processing of personal information described in this Privacy Policy.

For questions regarding privacy or personal information, please contact us at support@zanosofficial.com.

PERSONAL INFORMATION

Personal information is information that can identify you or reasonably be linked to you.

When you use our website or shop with ZANOS, we may process information such as your name, email address, telephone number, billing and shipping address, order history, returns, account information, customer service messages, marketing preferences, IP address, browser and device information, website activity, product views and cart activity.

Payment information may be processed by Shopify and authorized payment providers. ZANOS does not necessarily receive or store complete payment card details.

HOW WE USE YOUR INFORMATION

We use personal information where necessary to operate our store and provide our services.

This may include processing and delivering orders, handling payments, returns and exchanges, providing customer support, managing accounts, sending order and delivery updates, preventing fraud, improving our website and products, measuring website performance and marketing, and complying with legal and accounting requirements.

Where required by applicable law, we rely on consent before using personal information for certain marketing or tracking activities.

EMAIL & SMS MARKETING

If you choose to subscribe to ZANOS marketing, we may send you information about products, launches, restocks, promotions, offers, abandoned carts or checkouts, recommendations and other ZANOS updates.

Where required by law, we obtain your consent before sending electronic marketing.

Providing a telephone number for an order, delivery or customer service request does not automatically mean that you have subscribed to SMS marketing.

You can unsubscribe from marketing at any time using the unsubscribe option provided in our messages or by contacting us.

Transactional messages relating to an order, delivery, return or customer service request may still be sent when necessary.

COOKIES

Our website uses cookies and similar technologies.

Cookies may be used to keep the website functioning correctly, remember your preferences, maintain shopping sessions, understand how visitors use the website, measure performance, improve our services and support advertising and marketing.

Where required by law, non-essential cookies are used based on your consent.

You can manage or change your cookie preferences through the privacy settings available on our website. Shopify provides customer privacy and cookie controls for this purpose.

ANALYTICS & ADVERTISING

We may use analytics, advertising and similar technologies to understand how visitors interact with our website and how our marketing performs.

This may include information about website visits, product views, purchases, cart activity, device information and advertising interactions.

Where required by law, these technologies are used according to your cookie and privacy choices.

SERVICE PROVIDERS

We work with trusted third parties that help us operate ZANOS.

These may include ecommerce providers, payment providers, delivery companies, communication platforms, analytics providers, advertising platforms, customer service providers, technology providers and fraud prevention services.

These companies may process personal information where necessary to provide their services to ZANOS.

We do not sell your telephone number for third-party marketing.

SHOPIFY

Our online store is powered by Shopify.

Shopify processes personal information in connection with operating and providing ecommerce services to ZANOS. Information submitted through our store may therefore be processed by Shopify and its service providers.

Shopify maintains its own privacy information explaining how it processes consumer information.

DATA SECURITY & STORAGE

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.

No online system can guarantee complete security.

We keep personal information only for as long as necessary for the purpose for which it was collected or where we are required to retain it by law, for example in connection with orders, accounting, customer service, fraud prevention, consent records or legal obligations.

INTERNATIONAL TRANSFERS

Some companies that help us operate our services may process personal information outside Sweden or outside the European Economic Area.

Where required, appropriate legal safeguards are used for international transfers of personal information.

YOUR RIGHTS

Depending on applicable data protection law, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict certain processing, object to certain processing, request data portability or withdraw consent.

You may object to the processing of your personal information for direct marketing at any time. Where applicable, we will stop using your information for that marketing purpose.

If you are located in Sweden, you may also contact Integritetsskyddsmyndigheten (IMY) if you have concerns about how your personal information is processed.

CHILDREN'S DATA

Our services are not intended for children who are not legally able to make purchases or provide valid consent.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, technology, business practices or legal requirements change.

The latest version will always be published on this website.

CONTACT

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact:

ZANOS APPAREL AB
support@zanosofficial.com